Cust Serv & Problem Res Rep II
Location: Salt Lake City Utah
Description: Convergys is currently interviewing Cust Serv & Problem Res Rep II right now, this vacancy will be placed in Utah. Further informations about this vacancy opportunity please read the description below. :
106863
Job
:
Problem Resolution Rep
Primary Location
:
United States-Utah-Salt Lake City
(
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S! chedule
:
Full-time
Description
Dimension & Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services. Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy. Clarify customer requirements; probe for and confirm understanding of requirements or problem. Meet customer requirements through first contact resolution. Confirm customer understanding of the solution and provide additional customer education as needed. Prepare complete and accurate work and update customer file. Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. Effectively transfer misdirected customer requests to an appropriate party. Contribute ideas on w! ays to resolve problems to better serve the customer and/or im! prove productivity. Participate in activities designed to improve customer satisfaction and business performance. Occasionally use decision-support tools to answer questions. Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking. Offer solutions to issues that are often non-standard/non-routine and require some clarification. Maintain broad knowledge of client products and services. Education & Professional Certifications: High school diploma or equivalent experience. Candidate Profile: Knowledge of basic computer operations. Willingness to rotate shifts, as needed. Ability to learn. Courteous with strong customer service orientation. Dependable with proficient attention to detail. Good listening and responding skills. Must be flexible with the ability to adapt to changes quickly and think conceptually. Possess insight into self and others. Solid problem solving skills. Some technical knowledge. Environment, Physical & Other Req! uirements: Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee's option, as long as such activity does not detract from the employee's work, or interfere with other employees. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Convergys.
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This vacancy starts available on: Sun, 14 Apr 2013 19:41:13 GMT