Client Service Agent I
Location: Salt Lake City Utah
Description: ARUP Laboratories is at present recruited Client Service Agent I right now, this occupation will be placed in Utah. For complete informations about this occupation opportunity please read the description below. General Function:
Demonstrates competence in the policies, procedures and processes associated with delivering excellent customer service at ARUP Laboratories. Provides a sup! portive link between ARUP customers both internal and external, while demonstrating a professional image through phone, email and other communications to ARUP customers.
Reporting Function:
This position reports to the Client Services Supervisor(s) or designee.
Essential Functions:
The agent facilitates communications by effectively navigating computer and phone systems, while following all corporate and departmental standard operating procedures for both internal and external customers, including, but not limited to:
1. Build and maintain customer relationships throughout all communications while providing a positive, professional and empathetic understanding to all customers.
2. Create and modify patient orders and demographics by following complex ordering procedure(s) and utilizing multiple ordering systems.
3. Prioritize, research and respond to requests for test information, specimen requirements, supp! lies and fees associated with vendor and internal testing.
4. Provide education, guidance, and troubleshooting to customers regarding available resources and application utility.
5. Foster communications and exhibit exceptional customer service in all professional interactions.
6. Exercise careful deliberation and judgment pertaining to complex job requirements and responsibilities in order to best serve the patient, client and ARUP.
7. Promote and exercise information management through case ownership, prioritization, handling, documentation, reporting and follow-through when appropriate.
8. Exhibits high quality performance through accuracy, thoroughness, and commitment in a timely manner.
9. Other duties and special projects as assigned by the Client Services Supervisor(s) or designee.
Job Qualifications
Education/Credentials required:
High school diploma or equivalent
Education/Credentials preferred:
Associate’s Degree in communicat! ion, related medical sciences or other applicable field.
Minimum experience/skills required:
Experience/skills preferred:
Physical and other requirements:
Ability to organize work, to meet deadlines and to work under stressful conditions.
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to ARUP Laboratories.
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This occupation starts available on: Fri, 17 May 2013 17:47:08 GMT