Incident Management Analyst Job
Location: Salt Lake City Utah
Description: Unisys is currently seeking to employ Incident Management Analyst Job right now, this vacancy will be placed in Utah. Detailed specification about this vacancy opportunity kindly see the descriptions. Job Description
Job Title: Incident Management Analyst
Job ID: 272662
Location: US-Utah-Salt Lake City
Full/Part Time: Full-Time
R! egular/Temporary: Regular
Day to Day Work
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world.
Key Responsibilities
- Lead troubleshooting coordination on high priority incidents to drive issues to fastest possible resolution
- Be accountable for suc! cessful Incident Management.
- Collaborate with vendors! /suppliers (i.e. helpdesk and L3/L4 Support) for integration of services, process and systems for both online and physical retail clients.
- Deliver effective, quality incident management for the physical and online retail operations to ensure optimal availability of services and technology.
- Ensure that the day to day technical operations meet SLA’s and issues are proactively addressed.
- Work closely with peers across IT Operations to provide world class services to our clients
- Ensure all incidents are progressing and driving to resolution.
- Demonstrate depth of technical acumen, communication skills and an understanding of both business and IT priorities
- Understand the technical landscape of the environment and be able to define direction based on sound technical knowledge.
- Managing support of IT incidents of both the physical & online retail clients and leverage best practice across both businesses.
- Ide! ntify trends and issues and drive them to resolution.
- Clearly communicate with internal business owners and external partners
- ITIL process familiarity
- Associate’s degree or equivalent
- 3 years proven experience with incident management
- Familiarity with retail sales operations support
- Excellent oral and written skills, with an ability to understand and predict customer behavior and response to communication
- Outstanding organizational skills
- Skilled practitioner of Microsoft Office specifically, Excel and Outlook
- Understanding of network infrastructure concepts, computer operating systems and familiarity with Microsoft products.
- Proficient relationship building skills, including the capacity to predict and manage behavior, build and leverage cross-functional partnerships within! and outside of the organization, and leverage influential leadership
- Ability to remain flexible and adapt to changing priorities with promptness, efficiency and ease
- Possess proficient analytical, problem solving and decision making skills
- Demonstrated capacity for gathering and scrutinizing data to identify issues, opportunities and patterns
Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.
Unisys is an Equal Opportunity Employer (EOE). M/F/D/V.
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Unisys.
If you interested on this vacancy just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Sat, 21 Sep 2013 18:14:54 GMT