Director, Customer Loyalty (Provo, UT)
Location: Lindon Utah
Description: Vivint is currently seeking to employ Director, Customer Loyalty (Provo, UT) right now, this position will be placed in Utah. Detailed specification about this position opportunity kindly read the description below. Director, Customer Loyalty (Lindon, UT)
Vivint is looking for a performance-driven leader with experience in B2C retention strategies. High energy and passion for ! contributing to overall success of the business and driving company objectives in a fast-paced environment is essential. Ability to lead employees and teams to goals through hands on leadership and promoting a passion for winning is a must. This person will need to motivate employees to deliver exceptional results, and will need leadership experience in direct marketing, customer retention, strategy and product development, operations, and call centers within competitive environments.
This newly created position presents the successful candidate the opportunity to build a program from the ground up and make a significant contribution to the company’s overall performance. A successful leader in this position will be comfortable using data analysis to develop strategy and applying project management skills to bring ideas into operation.
About Vivint:
Vivint Inc. is one of the largest home automation companies in North America. Operating from off! ices throughout the United States and Canada, the company serv! ices more than 800,000 customers. We want to help our customers
build an easy-to-use and affordable home automation system. Our goal is to create a seamless experience where each of our products works with the technology you already have to enhance security, increase energy efficiency,
and simplify your life. We do this through a combination of smart solutions and award-winning customer service. Check us out at www.vivint.com .
Apply below for Director, Customer Loyalty job in Lindon, UT.
Required Skills
Drive retention performance improvement for residential, commercial and retail customers
Partner with Business Intelligence team to develop predictive customer segmentation to identify high-value, high-return activities resulting in year-over-year improvement in customer experience scorecard metrics
Develop and implement a comprehensive, multi-channel customer loyalty and retention program using outbound marketing, inboun! d/outbound telesales, offer/product strategy, and customer communications
Coordinate customer-impacting initiatives across the company to ensure that they result in a coherent, positive customer experience that will support retention and loyalty
Continuously test new programs to learn new approaches
Monitor regional market conditions to exploit best competitive opportunities as conditions change
Partner with Sales Operations and Sales to maximize the productivity of retention telesales resources in “save†and/or “win back†activities
Partner with Product Development to develop and refine product offers, cross-sell/up-sell activities and to increase total customer value
Develop and implement customer feedback programs to understand reasons for customer attrition
Create a customer experience and connection to Vivint
Develop strategy to collect and analyze customer data to increase customer retenti! on. Collect and analyze data on customer demographics, preferences, nee! ds, and buying habits to identify potential markets and factors affecting product demand
Measure the effectiveness of marketing, advertising, and communications programs and strategies. Provide leadership team with information and proposals concerning the promotion, distribution, design, and pricing of company products or services
Launch operational, network, and marketing initiatives to improve customer experience; Capitalize on retention opportunities by implementing integrated marketing campaigns to mitigate churn (customer segmentation, needs assessment, solution development, implementation, and analytics)
Required Skills and Experience:
10+ years experience in marketing with emphasis on customer loyalty outbound/inbound telesales and loyalty programs preferred
Demonstrated success in planning and executing retention programs for major consumer services or products
Specific experience in residential B2C product cat! egories; security or home automation preferred
BS/BA degree in Marketing, Statistics, Economics or Business
Demonstrated ability to lead programs from ideation to production
Creative thinker with a data-driven orientation
Ability to champion ideas and execute in an expedited timeframe
Excellent communication skills including an ability to communicate and work effectively with business and technical managers at all levels of the organization
Required Experience
Vivint, an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiringâ€"under federal, state and local laws.
Vivint Related Links
http://www.oremutjobs.com/ | http://www.provocityjobs.com/ | http://www.provoutjobs.com/
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If you were eligible to this position, please email us your resume,! with salary requirements and a resume to Vivint.
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Mon, 25 Nov 2013 08:58:50 GMT