Customer Service Manager - Seven Peaks SLC
Location: Salt Lake City Utah
Description: ProStar Company is in need of Customer Service Manager - Seven Peaks SLC right now, this job will be placed in Utah. For detail informations about this job opportunity kindly see the descriptions. DESCRIPTION
Seven Peaks is one of the fastest growing companies in Utah and is looking for an experienced manager to lead Customer Service. We need your skills to keep Seven Peaks as the place where "The Fun Never Ends!"
DUTIES
Oversee operations and 40+ employees for the Waterpark Front Office, Ticket Booths, Sales staff, Gift Shop, Parking, and Tube Rental. Additionally, respond to customer complaints in person, over the phone, and through email. Saturdays and holidays during the summer season are required.
Recruit! , hire, and train seasonal staff for the Front Office, Ticket ! Booths, Gift Shop, Parking, and Tube Rental.
Politely respond to customer complaints according to company policy.
Manage staff and department, which includes: Scheduling supervisors and employees; Attending weekly training meetings; Following up with staff; Holding training meetings on a weekly basis for staff; Evaluating staff for potential bonuses; Coordinating new hires/terminations/resignations with Human Resources; Tracking and adjusting employee times in time system as needed; Communicating policy changes and auditing staff on a weekly basis.
Order Gift Shop merchandise and inventory it as it arrives.
Monitor line speed to ensure customer satisfaction.
Close down department at the end of season, which includes: Assessing rehire status of staff; Inventorying and storing equipment for off-season; Cleaning work areas; Evaluating effectiveness of department for past season; Analyzing and adjusting department budge! ts according to past season needs; Proposing bonuses for seasonal staff (subject to final approval by Director).
Fast-paced, sometimes demanding working conditions; working in the heat and sun required when necessary, and walking through the park several times a day is required. Oversee operations and 40+ employees for the Waterpark Front Office, Ticket Booths, Sales staff, Gift Shop, Parking, and Tube Rental. Additionally, respond to customer complaints in person, over the phone, and through email. Saturdays and holidays during the summer season are required.
Recruit, hire, and train seasonal staff for the Front Office, Ticket Booths, Gift Shop, Parking, and Tube Rental.
Politely respond to customer complaints according to company policy.
Manage staff and department, which includes: Scheduling supervisors and employees; Attending weekly training meetings; Following up with staff; Holding training meetings on a weekly basis for sta! ff; Evaluating staff for potential bonuses; Coordinating new hires/term! inations/resignations with Human Resources; Tracking and adjusting employee times in time system as needed; Communicating policy changes and auditing staff on a weekly basis.
Order Gift Shop merchandise and inventory it as it arrives.
Monitor line speed to ensure customer satisfaction.
Close down department at the end of season, which includes: Assessing rehire status of staff; Inventorying and storing equipment for off-season; Cleaning work areas; Evaluating effectiveness of department for past season; Analyzing and adjusting department budgets according to past season needs; Proposing bonuses for seasonal staff (subject to final approval by Director).
Fast-paced, sometimes demanding working conditions; working in the heat and sun required when necessary, and walking through the park several times a day is required.
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If you were eligible to this job, please email us your resume, with salary requirements and a resum! e to ProStar Company.
If you interested on this job just click on the Apply button, you will be redirected to the official website
This job starts available on: Sat, 15 Feb 2014 17:36:26 GMT
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