Customer Service Representative, Merchant Support
Location: Lehi, Utah
Description: Visa is employing Customer Service Representative, Merchant Support right now, this vacancy will be ordered in Utah. Further informations about this vacancy opportunity kindly see the descriptions.
Very few companies can offer its employees the global reach that Visa does. That’s the power of Visa’s “My everywhere†â€" a big brand with limitless possibilities. Behind the Visa brand are our talente d employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.Visa was recently recognized by Forbes as one of the Best Employers in the U.S. and Fortune magazine highlighted us as one of the World’s Most Admired Companies. Everything we do is driven by our leadership principles: Lead by Example, Communicate Openly, Enable and Inspire, Excel with Partners, Act Decisively, and Collaborate.
Position Description:
The Customer Service Representative will be part of our award winning Customer Support team responsible for supporting the business and technical needs of our growing merchant base. As a Customer Support Representative, you will be assisting Authorize.Net merchants and partners with their payment gateway accounts through inbound phone calls. This position is located in Lehi, Utah, Thanksgiving Point Business Park.
Specific Responsibilities will include:
- Respond to incoming merchant and partner requests quickly, proficiently and professionally while meeting specific key performance indicators
- Answer merchant questions and resolve problems related to billing, account management, website integration, connectivity methods and other technical issues
- Thoroughly and efficiently document cases in customer relationship manager system (Salesforce)
- Update cases (Salesforce) with current status of all ongoing issues and merchant contacts
- Collaborate with managers, advanced support, product support specialists and partner groups as needed to provide one-call resolution
Position Details:
- $15.00 hourly rate, 12% differential for applicable shifts, along with quarterly bonuses and an annual review of compensation
- Paid 6 week training that begins on 7/9/2018. Training schedule is Monday-Friday
- Shifts start times vary from 6:00 am to 8:00 pm 7 days a week
- Extensive coverage for Medical, Dental, Vision insurance from top-notch networks of doctors and facilities with no waiting period
- 401k plan with company 2 to 1 match ($2 for every $1 you contribute up to 5% of your base pay for a total of 10%)- always fully vested
- Generous paid time off (21 days for years 1-5, and increases after that)
- 11 paid holidays per year
- Education assistance, adoption assistance, and commuter assistance
- Rewarding environment with opportunity for career advancement
- Employee stock purchase program allows employees to purchase Visa stock at a 15% discount
- Customer service experience required. Prior experience in call center, financial industry, ecommerce, or technical environment is preferred
- Demonstrated commitment to the businesses key performance indicators and exceptiona l customer service
- Excellent verbal and written communications, interpersonal skills, strong team engagement, problem solving and multi-tasking skills required
- Must be able to have meaningful conversations that will lead to merchant loyalty and reduce merchant attrition
- Must have punctual, regular and consistent attendance
PHYSICAL REQUIREMENTS:
- Sit or stand in a comfortable position at a sit/stand desk (as needed) for up to 8-10 hours per day with minimal breaks
- Work at a computer with lighting above workstation
- Ability to hear average/normal conversations over the phone
- Ability exchange accurate information over the phone and in-person
- Ability to make small movements such as typing, and navigating a computer via a mouse
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requir ements of Article 49 of the San Francisco Police Code.
All your information will be kept confidential according to EEO guidelines.
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Visa.
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This vacancy will be opened on: Tue, 08 May 2018 03:08:01 GMT