We are seeking a Patient Care Coordinator for our progressive specialty practice in pediatric dentistry.
Duties include:
- Providing exceptional care to patients and parents.
- Greeting, checking-in and checking-out patients.
- Handling new and existing patient inquiries.
- Collecting and posts patient payments.
- Working orthodontic system as well as pediatric system.
- Answering incoming phone calls and emails, relaying information and requests accurately, and delivering messages as needed.
- Scheduling, rescheduling, and canceling patient appointments.
- Providing support to dental office staff and assisting other Patient Care Coordinators as needed.
- Verifying that patient files are up-to-date with finances, orthodontic clearance letters, and insurance coverage.
- Positively and proactively handling patient concerns and prioritizing multiple tasks.
- Learning new procedures and processes within a dental office.
- Opening/closing office daily
This position is the first point of contact for our patients and their parents. The right candidate must possess excellent verbal and written skills, be people-oriented, have the desire to grow with our company, and be comfortable interacting with pediatric and adult patients. Customer service experience preferred. A radiating, positive attitude is a must!
You will be required to travel to our Sierra Madre/Claremont/Mission St. locations whenever coverage is needed.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Healthcare setting:
- Private practice
Medical specialties:
- Pediatrics
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
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