Online Community Manager
Location: Provo Utah
Description: Ancestry.com is hiring Online Community Manager right now, this occupation will be placed in Utah. More details about this occupation opportunity kindly see the descriptions. Ancestry.com is the world's largest online resource for family history. We have helped pioneer the market for online family history research, taking a pursuit that was expensive and time-consuming and making it easy, affordable ! and accessible to anyone with an interest in their family history. The foundation of our service is an extensive collection of billions of historical records that we have digitized, indexed and put online over the past 16 years. These digital records and documents, combined with our proprietary online search technologies, tools and collaboration features, have enabled our 2.0 million plus subscribers to create nearly 44 million family trees and access the 11 billion records and185 million, scanned documents and written stories to help them make meaningful discoveries about the lives of their ancestors.
With more than 1,000 employees around the world, we are committed to hiring the very best talent. We are known for our cutting-edge technology, phenomenal innovation, and we offer a compelling and rewarding workplace where you will thrive. We seek out passionate people to join our mission of helping people discover, preserve and share their family history. We invite ! you to explore and discover the many opportunities that await ! you at Ancestry.com.
Job Description:
We are looking for an experienced Online Community Manager to oversee and grow our new Online Support Community program composed of genealogy enthusiasts and professionals from around the world. This person will take ownership of the support community programs, outline a strategy for growth and deep member engagement, and execute with strong attention to detail. This person is responsible for the site structure and design, communication and blog posts, tools and system upgrades, reports and analysis, and our Community Moderation program aimed at recruiting volunteer moderators. This person will also ultimately help build the company’s brand and support reputation within the community.
Key Responsibilities / Performance Requirements:
Develop and execute community strategy and roadmap, taking control to build a vibrant, world-class peer-to-peer online community
Develop strategies and plan! s to increase adoption and drive member interaction, including rewards and incentives program to reward top contributors.
Interacting with Ancestry bloggers and our network of advocates, leveraging the best they have to offer to grow a vibrant community.
Interface with (SAAS) platform developer to continuously improve the site in ways that grow member adoption and member satisfaction.
Monitor interactions and participation in online communities, and take appropriate steps to ensure a positive experience for all participants.
Recruit, manage and guide community moderators on effective principles of online community management and moderation.
Build and collaborate with a network of employees who are supporting the effort of answering questions and fueling discussions.
Continuously harvest the best posts and discussions and convert them into support content such as knowledge base articles.
Develop weekly or monthly! reports that summarize activity in the community, provide meaningful a! nalysis, and show progress against goals.
Requirements:
Bachelor's degree or equivalent experience
Strong oral and written communication skills
Experience with online messaging services and applications
3+ years of experience as an Online Community Manager
Ability to develop and manage project schedules to meet critical milestones
Effective presentation techniques, meeting mechanics, and team building skills
Excellent quantitative and analytical skills
Experience launching new concepts or programs a plus
Working for Ancestry.com
Ancestry.com is a profitable, growing company with a positive, high-energy environment. Together, our dedicated teams are harnessing the power of technology and using it to simplify the way people connect with their families and their unique legacies. Our work environment is fast-paced and challenging, but also extremely exciting. You’ll work with ! a team of passionate, engaged individuals. We offer excellent benefits and a competitive compensation package. For additional information, regarding our benefits and career information, please visit our website at http://ancestry.com/careers
Ancestry.com Inc. is interested in you and we are dedicated to building a diverse workforce with equal opportunities for employment.
Ancestry.com is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry.com via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry.com. No fee will be paid in the event the candidate is hired by Ancestry.com as a result of the referral or through other means.
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume t! o Ancestry.com.
If you interested on this occupation just click on the Apply button, you will be redirected to the official website
This occupation starts available on: Tue, 02 Apr 2013 02:29:04 GMT