UTS Tech Support Rep 2 Job
Location: Salt Lake City Utah
Description: Unisys is at present recruited UTS Tech Support Rep 2 Job right now, this position will be placed in Utah. More details about this position opportunity kindly read the description below. Job Description
Job Title: UTS Tech Support Rep 2
Job ID: 268644
Location: US-Utah-Salt Lake City
Full/Part Time: Full-Time
Regular/Temporary: Re! gular
Day to Day Work
Finding a fun entry level job with a great growing company can be difficult, but this time you have come to the right place! Unisys Technical Services, Salt Lake City, UT offers entry level Full Time and Part Time Technical Support Representative Jobs with career advancement and fulfillment. We offer a fun, fast paced work environment. We offer excellent Compensation, medical benefits and more.
Available Shifts: Full Time and Part Time 1st, 2nd and 3rd Shift
Hourly Rate-$13.51 hr. plus incentive
Our helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support. The types of technical products that we support are both hardware and software related and vary from client to client. We fully train all of our employees in house to handle each type of call.
While on the job, expect to use the latest technology in call center equipment, as w! ell as have access to an endless array of high tech tools, app! lications and computer based training programs. Dazzle our customers with your keen technical trouble-shooting ability, top-shelf problem solving skills, and your excellent customer service attitude.
Day to Day Work
Job Responsibilities:
- Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.
- Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
- Typically provides technical support for internal and external customers.
- Escalates complex problems to higher level of expertise within organization.
Skills and Experience Needed:
- High School Diploma or GED required.
- Successful candidates should possess basic technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus.
- The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills.
- An extensive background check is required for this position.
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to Unisys.
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Thu, 18 Apr 2013 15:52:19 GMT