Member Services Specialist
Location: Draper Utah
Description: HealthEquity, Inc. is currently interviewing Member Services Specialist right now, this position will be placed in Utah. For detail informations about this position opportunity please give attention to these descriptions. HealthEquity is committed to helping our customers better spend and save their healthcare money. We focus on making consumer-driven healthcare work through flawless administratio! n, elegant technology and extraordinary Health and Equity Advisory services available every hour of every day. Our extraordinary growth as an organization is only matched by our extraordinary commitment to our people. Bright, capable people of high character who are committed to making a meaningful difference in healthcare and looking for on-going career growth opportunities are encouraged to consider HealthEquity as their workplace choice.
The Member Services team is the primary point of contact for HSA Member inquiries regarding the administration of their Health Savings Accounts. They work to build trust and rapport with our valued members by providing vital solutions to healthcare spending. Their goal is to help our members understand and manage the financial side of healthcare by providing personal and relevant information, professional guidance, and introducing them to our intuitive tools. This group takes the lead in providing a delightful experience for eve! ry person who contacts HealthEquity via phone, email, and fax ! or in person. They operate with an entrepreneurial spirit and are dedicated to operational excellence, team member development and redefining possibilities.
Duties:
Perceive beyond the obvious; possess critical thinking skills enabling you to ask members the right questions to identify opportunities for providing information and tools helping them to make better decisions about their healthcare dollars.
Influence and persuade members to change their behavior regarding their health care.
Exhibit passion for delivering superior advisory services by going above and beyond; doing whatever it takes to ensure each member contact is a positive, enjoyable experience.
Build member loyalty by delivering excellent follow through and follow up to our members.
Continually strive to improve your knowledge of HSA’s by accessing our on-line tools and attending our education programs.
Accelerate company growth by thinking be! yond the norm and contributing new ideas.
What’s in it for you?
Work with really fun, smart people and innovative technology.
Benefit millions of people by becoming part of the Consumer Driven Health Care industry which is poised to revolutionize the way health care costs are managed in the future.
Gain an in-depth understanding of Health Savings Accounts and the HealthEquity website and on- line tools enabling you to support and educate our members on ways to better save and spend their health care dollars.
Earn a competitive income and participate in our performance pay plan.
Work with cutting edge technology.
Key Success Factors
Demonstrated aptitude for superior interpersonal, communication, professional teaming, organizational and technology skills.
Exceptional ability to build trust and rapport with members and fully meet their needs.
Strong ability to maintain a high level of ! accuracy and proficiency in all aspects of account maintenance.
Highly motivated with the ability to work as a team player and also as an individual contributor.
Able to acquire the expertise, knowledge and information to effectively solve customer’s issues
Understanding of health care/insurance/nursing beneficial.
Training and/or sales experience a plus.
Previous experience working in banking or a financial institution is an asset.
Required Skills
Required Experience
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to HealthEquity, Inc..
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Wed, 17 Jul 2013 07:59:25 GMT