Technical Support Analyst - West Valley City, UT
Location: West Valley City Utah
Description: UnitedHealth Group is presently looking of Technical Support Analyst - West Valley City, UT right now, this occupation will be placed in Utah. More details about this occupation opportunity kindly see the descriptions. Position Description: As a Tech Support Analyst you would work as a part of a dynamic team involved with providing technical support and issue! resolution to internal and external customers which may include users of all types and skill levels. Responsibilities may also include security access processing, ID tracking, maintenance of reporting logs, password reset assistance, PC hardware/software inventory checks and stocking of spare parts as well as more advanced troubleshooting and support.
Positions in this function provide local technical support to UnitedHealth Groups computer user community. Includes installations, upgrades, computing problem resolution, diagnosis of issue severity, recovery and project implementation. Primary Responsibilities:
Answer and resolve inbound technical calls at a large corporate Help Desk, efficiently and professionally, in a fast paced call center environment
Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed
Follow all escalation procedures according to service level agreeme! nt
Use remote control tool to assist end users when needed!
Provide an accurate record of each call in incident management tracking tool
Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function
Act as a technical resource to others to resolve problems, issues, errors or related
Anticipate customer needs and proactively identifies solutions
Plan, prioritize, organize and complete work to meet established objectives
Extensive work experience within own function.
Work is frequently completed without established procedures.
Works independently.
May act as a resource for others.
May coordinate other's activities.
Requirements:
HS Diploma or GED
3+ years of experience customer service / help desk environment
1+ year of experience with HTML - basic understanding of website development
Proficient with MS Excel & Word
Assets:
Bachelor's Degree
Experience with SQL
What makes your ! technology career greater with UnitedHealth Group? You'll have the most opportunities to grow and develop. We invest in rich technology resources and talented people to help glean and use intelligence in ways that drive quality and affordability of healthcare for millions of people worldwide. It's your chance to be a transformational force in the industry and within UnitedHealth Group. If you believe there is always a better way, take the next step in exploring your potential with UnitedHealth Group.
OptumInsight is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.OptumInsight is one of the largest and fastest growing health information companies. We specialize in improving the performance of the health system by providing analytics, technology and consulting services that enable better decisions and results. We integrate workflow solutions that deliver data in real-time, and create a! ctionable insights processing health information that relates directly ! to and affects one in four patients in the U.S, one in every three Medicaid dollars and one in every five emergency room visits. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.What can YOU do with the right information? At OptumInsight, the possibilities and the impact are limitless. No matter what your role is at OptumInsight, you'll be empowered to ask more questions, develop better solutions and help make the health care system greater than ever. It's always fresh. It's always exciting. And it's never been more important.Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/VUnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
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If you were eligible to this occupation, please email us your resume, with salary re! quirements and a resume to UnitedHealth Group.
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This occupation starts available on: Sun, 23 Jun 2013 01:32:21 GMT