CUSTOMER SERVICE REPRESENTATIVE
Location: Logan Utah
Description: Home Depot is currently seeking to employ CUSTOMER SERVICE REPRESENTATIVE right now, this vacancy will be placed in Utah. More complete informations about this vacancy opportunity please give attention to these descriptions. POSITION PURPOSE -
The Customer Service Representative's role is to provide quality professional customer service that consistently meets or exceeds Company standards ! of excellence and customer expectations. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales and product inquiry transactions. Position is also directly responsible for meeting and/or exceeding sales, individual call quality and various related department goals.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES -
Answers inbound calls from customers, quickly assesses customer needs and proactively provides solutions. Provides superior customer service while handling inbound calls for order placement and product inquiry. Documents details of customer interaction into system while on the phone.
Drives repeat business by providing, excellent service, accurate and thorough product and service knowledge to customers and through relationship building with customers.
Keeps customers informed on the status of their order, reconciles erro! rs in a cost effective manner, resolves post-order issues such! as returns and follows up to ensure all customer needs are fulfilled.
Meets or exceeds scorecard requirements for productivity, schedule adherence, quality and attendance. Completes assignments accurately despite a large workload.
NATURE AND SCOPE -
Position reports to Supervisor Contact Center
No direct responsibility for supervising others.
ENVIRONMENTAL JOB REQUIREMENTS -
ESSENTIAL SKILLS
MINIMUM QUALIFICATIONS -
EDUCATION REQUIRED -
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
YEARS OF RELEVANT WORK EXPERIENCE - 00
CERTIFICATES/LICENSES -
PHYSICAL JOB REQUIREMENTS -
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
ADDITIONAL QUALIFICATIONS -
PREFERRED QUALIFI! CATIONS -
College Degree preferred
1 year of customer service or retail sales experience is preferred.
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES -
Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment.
Demonstrated ability to effectively communicate with customers.
Ability to set priorities, plan and coordinate work activities and obtain and manage resources so that work objectives are accomplished on time and within budget.
Demonstrated broad based knowledge of Home Depot product offerings.
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Home Depot.
If you interested on this vacancy just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Mon, 19 Aug 2013 01:52:19 GMT