Customer Service Representative
Location: Draper Utah
Description: SIMCO Electronics is looking of Customer Service Representative right now, this vacancy will be placed in Utah. More details about this vacancy opportunity kindly see the descriptions. Job Description:
SIMCO Electronics is the largest independent provider of
global calibration, repair, and software solutions,
supporting customers worldwide. With corporate
headquarters l! ocated in the heart of Silicon Valley
(near San Francisco, California, USA) our worldwide
network of laboratories and international field service
teams provide localized support to our customers.
Customer Service Rep C
Develops and maintains positive customer relations and
coordinates with various functions within the company to
ensure customer requests are handled appropriately and
in a timely manner. Main point of contact for SIMCO
customers for scheduling and processing equipment for
calibration and/or repair service. Works on assignments
that are complex in nature where considerable judgment
and initiative are required in resolving problems and
making recommendations. Receives no instructions on
routine work, may determine methods and procedures on
new assignments and may provide guidance to others.
Purchases and expedites orders for repair parts, outside
services, and supplies necessary for the operati! on of
the organization.
Responsibilities and Duties
Mission in Service.
2. May supervise others and is able to clearly
communicate performance expectations to them.
3. Interacts with members of other departments and
management. Interaction may require the ability to gain
cooperation of others and conduct presentations and/or
meetings.
4. Process customer complaints in the SIMCO online
system.
5. Create, process, quote, and determine the calibration
cost for customers.
6. Answer phones and effectively distribute messages to
proper personnel.
7. Manage the Delayed Delivery Report (DDR) in an
effective and professional manner.
8. Communicate with customers regarding the status of
their equipment in a clear and concise fashion.
9. Create and submit Opportunities for Improvement.
10. Add, update, or remove customer contact information.
11. Handle lost/damaged equipment.
12. Make purchase and perf! orm expedites in a timely
manner to ensure that required services, parts, and
supplies are delivered in the shortest time and at
prices consistent with budgetary and quality
requirements.
Qualifications
1. Basic knowledge of computers and data entry.
2. Able to successfully multi-task and manage time
efficiently.
3. Excellent verbal and written communication skills.
4. Able to train others in CSR functions.
5. Friendly, courteous, and professional.
6. AA or BA Degree, or equivalent.
7. At least 5-year Customer Service experience.
Physical Demands
(lifting, standing, bending, repetitive motion, etc. --
be as specific as possible)
capable of lifting 45 lbs without assistance. Occasional
standing and bending are required as is repetitive
computer work.
Working Environment
(office environment, laboratory, travel, etc.)
Job Requirements:
Req. Code : 2013-083 (Draper)
% of Travel Required : None
Shift/Hours : First Shift (Day)
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to SIMCO Electronics.
If you interested on this vacancy just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Mon, 11 Mar 2013 09:45:23 GMT