Software Support Engineer
Location: American Fork Utah
Description: SOS Technical is currently interviewing Software Support Engineer right now, this job will be placed in Utah. For complete informations about this job opportunity please give attention to these descriptions. DESCRIPTION
Provide technical support for dental practice management software. Answer, resolve, and log customer calls, identify issues, and provide suggestions and long-term resolutions. Work closely with assigned mentor and team leader to develop and improve customer service skills, develop ability to use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Additional responsibilities as certification tests are passed.
DUTIES
- Answer and process customer calls effectively and efficiently to optimize customer experience by:
- Documenting all customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call
- Following proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern
- Effectively educating customers on product use and assist them in fully utilizing available features to improve office productivity
- Maintaining effective call ownership by providing timely resolutions, maintaining contact on ongoing issues and managing open items
- Submit knowledgebase articles to update customer and team member education.
Education or Experience:
Associate degree or equivalent work experience Previous Technical Support experience a must
Specialized Knowledge and Skills:
- Computer hardware, database structure, SQL, and networks; with the ability to increase this knowledge
- Working knowledge of Microsoft Windows XP, 7, 2003/2008 Server and future upgrades as they are released
- Working knowledge of Microsoft Word, Microsoft Excel
- Excellent organization troubleshooting, problem solving, writing skills, interpersonal and communication skills
- Ability to prioritize, handle stress, and adapt to change
- Professional appearance and presentation required
- Excellent analytical and statistical analysis skills
- Excellent telephone and Customer Service skills, detail oriented and ability to handle confidential information * Answer and process customer calls effectively and efficiently to optimize customer experience by:
- Documenting all customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call
- Following proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern
- Effectively educating customers on product use and assist them in fully utilizing available features to improve office productivity
- Maintaining effective call ownership by providing timely resolutions, maintaining contact on ongoing issues and managing open items
- Submit knowledgebase articles to update customer and team member education.
- .
If you were eligible to this job, please email us your resume, with salary requirements and a resume to SOS Technical.
If you interested on this job just click on the Apply button, you will be redirected to the official website
This job starts available on: Tue, 07 Aug 2012 15:33:41 GMT