Customer Service Specialist
Location: Salt Lake City Utah
Description: Salt Lake County is at the momment seeking for Customer Service Specialist right now, this job will be placed in Utah. Detailed specification about this job opportunity please read the description below. Due to the nature of this position, the successful applicant is subject to a background check.
The work schedule for this position is subject to change and may include evenings and Sa! turdays.
This recruitment will be used to fill multiple full and part-time vacancies throughout various library locations within Salt Lake County Library Services.
Click here to visit the Salt Lake County Library Services Division web page.
Position Description:
JOB SUMMARY
Provide public service in the circulation area to register and issue library cards, check out materials, accept payments for fines and fees, handle inquiries and resolve customer account problems. Fill and process holds and perform a variety of other clerical tasks.
MINIMUM QUALIFICATIONS
One year work experience with customer service and cash handling, or an equivalent combination of related education and experience.
The successful applicant must have the ability to stand, walk and sit to use a computer workstation for extended periods of time, occasionally push and/or pull a loaded shelving cart weighing up to 150 pounds, and occasionally lift up to 30 pounds! .
ESSENTIAL FUNCTIONS
Provide public service at t! he Circulation Desk in person and on the phone.
Collect payments for fines, fees, book sale items and supplies.
Resolve customer account problems. Waive or negotiate payment of charges, as appropriate.
Check library materials in/out, place holds, renew items, search for and retrieve materials.
Assist and train customers to operate library equipment; troubleshoot basic equipment malfunctions.
Review library card applications, verify eligibility and identification, issue and/or update library cards.
Provide information about borrowing policies, library services and programs, etc.
Fill and process hold requests.
Use PC and specialized software, payment transaction system and other library equipment (self check machines, laser, printer, copier, etc.)
Perform assigned support tasks, sorting, shelving and other clerical duties.
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If you were eligible to this job, please email us your resume, with salary requirements and a resume ! to Salt Lake County.
If you interested on this job just click on the Apply button, you will be redirected to the official website
This job starts available on: Wed, 13 Mar 2013 17:23:22 GMT