Technical Solutions Rep
Location: Salt Lake City Utah
Description: HP is in need of Technical Solutions Rep right now, this career will be placed in Utah. More details about this career opportunity kindly read the description below. -
1150740
Description
Working from a standard protocol, utilizing a documented process to respond to customer issues.
Successfully resolve simple technical issues (related to hardware and softw! are) from incoming customer contacts and proactive notification systems.
Working remotely via telephone, email, e-chat, etc. to respond to first level technical issues.
Respond to service, product, technical, and customerrelations questions on subjects such as features, specifications, and repairs on current and iscontinued products, parts, and options, based on customer entitlement (for example warranty)
Work is regularly reviewed by Supervisor or Team Lead.
Qualifications
Education and Experience Required:
High school education or equivalent.
Up to 6 months of prior general experience, or equivalent college level Education, required.
Knowledge and Skills:
Articulate in standard written and verbal communication skills.
Demonstrated basic experience in customer facing role either remote or face to face.
Computer proficiency with applicable software applications (for exampl! e Microsoft Office, CAD, Adobe Suite, programming).
D! emonstrated knowledge of problem solving skills.
Accuracy in data entry.
Excellent fluency in language to be supported. (English, Spanish, French).
Demonstrated basic experience in a phone based remote role.
Familiarity with computer technology.
Job
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Services
Primary Location
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United States-Utah-Salt Lake City
Schedule
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Full-time
Job Type
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Experienced
Shift
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Day Job
Travel
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Yes, 25 % of the Time
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to HP.
If you interested on this career just click on the Apply button, you will be redirected to the official website
This career starts available on: Thu, 23 May 2013 22:05:29 GMT