Parts Coordinator Call Center
Location: Logan Utah
Description: Miele Inc. is currently interviewing Parts Coordinator Call Center right now, this vacancy will be placed in Utah. Further informations about this vacancy opportunity kindly read the description below. Summary
Provide support to consumers, sales personnel and technicians in coordinating sales orders for parts and consumables.
Essential Functions Answer a middle to high volume o! f inbound phone calls (60 -70 per day) from consumers, sales personnel and technicians Identify parts needed by on the descriptions given by a caller Complete payment for non-warranty orders Provide tracking information for completed orders Develop and maintain the highest level of customer satisfaction and customer relations Check part availability and pricing upon request Help technicians and Service Manager by gathering information they require to perform their duties Research and answer any parts questions Regional Sales Representatives may have
Requirements High school diploma or general education degree (GED) 18 months related experience Some mechanical aptitude Good computer skills with knowledge of Microsoft Office (Excel) Ability to read, write and comprehend instructions, correspondence, and memos in English Ability to apply concepts of basic math A working knowledge of computer software Excellent customer service and communication skills Ability to manag! e difficult customer situations Ability to multi-task Some pri! or call center experience preferred
Interested candidates that possess dedication, the skills to exceed our customer's expectations as detailed herein and the drive to join a growing appliance brand are encouraged to apply online at www.mieleusa.com .
ABOUT MIELE
There are only a few brands in the world that have sustained their vision, traditions and high-quality standard for more than a century. Fewer still that can claim consistent family ownership and international brand name integrity. And only one that is recognized for creating the world's most innovative appliances. Founded in Germany in 1899 with a single promise of Immer Besser, a phrase meaning Forever Better, Miele has dynamically grown to become the world's largest family-owned and operated appliance company with over 16,600 employees, 12 production facilities, representation in nearly 100 countries and annual turnover of USD$3.62bn (2009/10).
As a premium appliance brand rep! resented on all continents, Miele is steadfastly committed to the highest quality, performance and environmental standards. The company's innovative heritage, state-of-the-art design and engineering aesthetic have inspired comparison to other powerhouse German brands synonymous with innovation: Mercedes-Benz and BMW.
Miele's range of exceptional consumer appliances includes: vacuum cleaners; laundry systems; rotary irons; dishwashers; built-in convection, speed, steam and combi-steam ovens; cooktops; ventilation hoods; refrigeration; wine storage and coffee systems. Additionally, Miele Professional (the commercial product division) offers dishwashers, washing machines, tumble dryers and rotary irons for commercial use as well as washer-disinfectors for medical, dental and laboratory applications.
To research further, we invite you to visit mieleusa.com for complete and detailed product information or miele-sustainability.com for our public communica! tion regarding Miele's commitment to our environment and its employees.!
Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA: M/F/D/V
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Miele Inc..
If you interested on this vacancy just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Wed, 26 Jun 2013 08:01:27 GMT