Inbound Phone Bank Customer Se
Location: Salt Lake City Utah
Description: Wells Fargo is at present recruited Inbound Phone Bank Customer Se right now, this vacancy will be placed in Utah. For complete informations about this vacancy opportunity kindly see the descriptions. Wells Fargo Customer Connection (WFCC) is Wells Fargo's primary contact center organization. We serve customers by phone, email and letter. WFCC is made up of Wells Fargo Phone Bank (whic! h includes Consumer Service, Consumer Sales, and Premier Banking), Credit Card Customer Service, the National Business Banking Center, Online Customer Service, and Home Equity Service. Contact Center Marketing & Online Customer Service is made up of more than 1,500 team members supporting online customer service including phone and e-mail, WFCC marketing and analytics and WFCC customer experience.
Join a dynamic professional group of dedicated, hard working individuals who passionately strive to provide the best customer experience for our customers. Do you have a passion for customer service? Do you shop, email or bank on the internet? Do you enjoy working in a great team environment?
Bring your commitment for service excellence to our dynamic, ever-changing Online Banking world. We need your ability to clearly communicate via telephone to our 16 million plus internet banking customers. Currently hire for class starting on: 9/23/2013 Training hours are: 1! :30pm-10:00pm for 6 weeks Current schedules being offered afte! r training are: 3:30pm-12:00am all shifts after training are full time hours. Must be flexible to work at least one weekend day and have another day off during the week.
Salary range is $12.40-$13.00 per hour, depending on experience plus eligible to participate in the Incentive Compensation Plan (ICP). This position may be eligible for a 15% shift differential (under the terms of our shift differential policy) A Customer Service Representative will engage every customer by phone with information and suggestions for new financial products or services and are focused on satisfying all of Wells Fargo s customers financial needs. They achieve 100% of their goals for daily core solutions. Sales goals are also measured by the service quality of sales offered to customers and include consistently meeting all compliance, regulations and identification guidelines.
Successful Representatives will have the drive to achieve the highest level of performance (platinum ! or gold) without sacrificing customer service and are never satisfied with only copper or silver performance. Much of the job is responding to inbound phone calls. High performers also demonstrate solid knowledge of the financial products and services offered by Wells Fargo including home equity loans, Certificates of Deposit, savings and other types of accounts as well as insurance offerings. We provide our Customer Service Representatives with continuous coaching and development which not only enhances their ability to provide exemplary service and product solutions to our customers, but also enhances the Representatives career growth.
Our successful Representatives demonstrate self-motivation, a positive attitude, have the ability to work well on a team and have a solid work history. They also demonstrate strong listening, written and verbal communication skills. They are receptive to coaching and feedback, have the desire to meet/exceed goals and solve problems! while working in a fast paced environment. Our Online Customer Service! Representatives play a critical role in our customers lives; therefore, predictable and reliable attendance is an essential function of the position.
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Wells Fargo.
If you interested on this vacancy just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Thu, 25 Jul 2013 00:10:50 GMT