Financial Crimes Spec 2 Online Banking Fraud Phones (8 positions)
Location: Salt Lake City Utah
Description: Wells Fargo is presently looking of Financial Crimes Spec 2 Online Banking Fraud Phones (8 positions) right now, this career will be placed in Utah. More complete informations about this career opportunity please read the description below. Job Title:
Financial Crimes Spec 2 Online Banking Fraud Phones (8 positions)
Requisition ! Number:
3810186
Schedule Type:
Regular
Work Hours:
40.00
Telecommute Option:
Not Indicated
5580 AMELIA EARHART DR - SALT LAKE CITY, UT
Location:
Job Description
Wells Fargo, with you when you want an opportunity that's right for you.
When you look at your career, you want to know that you're making a difference. You want to go home every day, proud of what you've done. And at DCG, we're with you.
The Digital Channels Group (DCG) within Wells Fargo is the driving creative and technical force behind Wellsfargo.com. DCG helps customers realize their financial needs by delivering the world's most innovative e-banking and e-commerce services, capabilities and alliances.
Our (DCG) Internet Fraud Operations is a dynamic professional group of dedicated, hardworking individuals who passionately strive to provide exceptional customer experience while mi! tigating risk to our customers and the bank. In this role, you! will be an active participant in activities that will make a direct impact on detecting and preventing fraud within the online, phone and mobile channels, key to the future success of the Digital Channels Group and Wells Fargo!
As a Financial Crimes Phone Specialist you will be responsible for providing exceptional customer service while handling incoming calls from Wells Fargo customers with potential fraud circumstances. While talking to customers you will examine activity on accounts, review intricate scenarios to determine the source of compromise, then take the appropriate action.
You will authenticate the identity of inbound customer calls and review, verify and/or identify customer transactions to detect/prevent financial crime activities, policy violations, and suspicious situations in order to mitigate risk and/or recover losses. You will use a variety of sources for information, including online systems and tools, to conduct customer interviews ! and to research moderate to complex account activity that may involve multiple transaction channels. You will perform general account handling functions such as close account determination, holds, restraints, etc., document research findings and actions on cases, create fraud claims, and network with supporting departments to create a seamless experience for the customers.
The Financial Crimes Specialist 2 position will begin February 3, 2014
We are hiring for the following shifts:
Mon. Fri., 1:30 - 10pm, Wed. - Sat., 7 am - 5:30 pm, or Tues. - Fri., 10:45 am- 7:15 pm, Sat. 9 am- 5:30 pm. With no wrap weekends, and no split schedules (all working days will be consecutive). There will be no exceptions.
Training: Feb. 3 - Mar. 14, Mon. - Fri., 10 am - 7 pm
Must be flexible to work some overtime and holidays depending upon business needs
Basic Qualifications
1+ years experience in financial services! , fraud, investigations, BSA/AML, or criminal justice or a 2 year degre! e in Criminal Justice.
Minimum Qualifications
- 3 years of customer service experience with a minimum of 2 years in a fast paced challenging and productive call center or customer telephone experience.
- Financial Industry experience with knowledge of banking products and services, especially online banking.
- Proven ability to multi-task and review and navigate multiple computer systems along with the internet while talking to customers.
- Demonstrated ability to listen, elicit information efficiently, comprehend and resolve complex customer issues.
- Demonstrated ability to effectively communicate verbally and in writing. Ability to adapt to a high pace ever changing work environment.
- Excellent analytical and problem solving skills with a strong attention to detail
- Retail banking experience at the store level.
- Experience with fraud schemes/detection. Experience handling customer fraud claims.
- Knowledge of online banking/bill pay or financial service processes
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to Wells Fargo.
If you interested on this career just click on the Apply button, you will be redirected to the official website
This career starts available on: Sat, 09 Nov 2013 03:00:37 GMT
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