Service Representative Night Job
Location: Salt Lake City Utah
Description: 24 Hour Fitness is at present looking to employ Service Representative Night Job right now, this position will be placed in Utah. Further informations about this position opportunity please give attention to these descriptions. Auto req ID: 3205BR Job Title: Service Representative Night Area of Interest: Service Location Name: 00434 Trolley Corners - UT Address: 515 South 700 East City: Salt Lake City State: UT Zip Code: 84102 Job Description: Job Summary The Service Representative Night (SRN) provides customer service support to the club members and guests.
- Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code. .
- Responsible for assisting and directing members/guests
- Ensures a safe and secure club
- Monitoring incoming inquiries and ensuring proper check in procedures are followed
Reports to the Service Manager (SM) or Assistant Service Manager (ASM)
Essential Duties & Responsibilities:
Member Check in/Customer Service [60% of time]
- Greet all incoming members
- Follow all check in procedures
- Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take messages
- Handle member service issues to include: Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments, etc.
- Record member concerns on the Member Service Log
- Record lost and found items on the Lost and Found Property Log and secure items per policy
- Keep front desk area and lobby clean, clutter free, and orderly/organized
- Clean and organize lobby, and weight and cardio rooms
- Perform safety checks during the shift to ensure club is secured and safe
- Re-rack all equipment and weights
- Record equipment, facility, and janitorial issues on the Maintenance Logs
- Other cleaning duties as assigned
- Read and be familiar with all club communications
- Ensure required forms are available, and completed and processed properly (e.g., Group X Reservation sheets, etc.)
- Inventory Front Desk supplies including first aid kits, and report to Service Manager when supplies are low
- Fill out Front Desk Planner and other duties associated with Planner.
- Other duties as assigned
- Strong customer service skills
- Strong communication skills both oral and written
- Organization skills
- Attention to detail
- High School Diploma or GED required
- Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization (within 60 days of employment)
- Must complete STP Front Desk Night training (includes STP Club Orientation and STP Club Safety) prior to working alone at the Front Desk
- Must attend New Hire Training prior to first scheduled shift in assigned club
- Must have 6-12 months experience in customer service function.
- Experience operating multiple phone lines preferred.
- Basic Computer Skills
- While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels, and reaches with hands and arms.
- Frequently required to lift and/or move up to 25 lbs.
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to 24 Hour Fitness.
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Tue, 28 Aug 2012 20:13:30 GMT