Associate Product Manager - Fusion VOC & Release Management
Location: South Jordan Utah
Description: Dealertrack Technologies is at present looking to employ Associate Product Manager - Fusion VOC & Release Management right now, this vacancy will be placed in Utah. More complete informations about this vacancy opportunity please read the description below. Associate Product Manager - Fusion, VOC and Release Management - DMS
Position Summary
! The Associate Product Manager assists in defining DT Fusion related product opportunities. For Fusion opportunities, the Associate Product Manager will manage cases associated with Fusion; will develop product specifications and requirements according to market needs; gather and prioritize product requirements, define product vision and work closely with software engineering and like positions on other Dealertrack Solution Teams. They will also oversee the development of product designs, enhancements, and quality; direct the integration of technical aspects of the opportunity; track market trends and competitive offerings; will interface with customers, sales and marketing to drive product direction and ensure capabilities meet market needs, revenue and customer satisfaction goals.
This individual will also manage Voice of the Client (VOC) derived responsibilities as they relate to items dictated by Management to be the responsibility of Product Management. They w! ill work with other Product, Support, Implementation, Sales an! d Administration to address customer concerns identified within the VOC process. In doing so, this individual will prepare a quarterly VOC trend analysis summarizing any new VOC concerns that should be addressed holistically by the product team.
This individual will also be the central point of focus for Product Management for the DMS Product Release process. In this role the individual will, while working with the respective Product Manager, coordinate the selection of clients to participate in the beta pilot for specific product enhancements to be beta tested, communicate with those clients while in the beta pilot, work with Technical Support to coordinate reporting of beta issues, report to management on status of beta clients and provide communication and recommendations on release progress.
Primary duties
Works with Fusion Engineering to identify Product opportunities related to Fusion functions with the DT DMS
Responsible to define and i! mplement the appropriate response to customer issues identified in the VOC process, as directed by Management
Manage the Beta Pilot process for significant enhancements released within DT DMS
Addresses and resolves cases for related product issues
Writes product requirement documents, product specifications, and product descriptions.
Identify areas for improvement; initiates and implements measurable changes
Remains aware of technology, competitor trends and key legal/regulatory specifications related to assigned product areas
Participates in the development of training for the various support groups.
Performs other duties as required
Associate Product Manager - Fusion VOC & Release Management
Bachelor's Degree in computer science, engineering, or related field or equivalent combination of education and experience
2-4 years related experience in Product Management
Solid understanding of the development processes and methodolo! gy, quality issues, and project management methodologies and tools
! Experienced working with software engineering teams on complex information products, working through all phases of product development cycle
Demonstrated experience delivering technical products to market
Proficient in Word, Excel and PowerPoint
Strong communication skills and ability to work with various groups including customers, sales, engineering, and marketing; Exhibit excellent verbal, written, presentation, analytical, and listening skills
Knowledge in automotive market with some knowledge of the DealerTrack DMS solution
This position is based in Salt Lake City, Utah
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Dealertrack Technologies.
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This vacancy starts available on: Tue, 27 Aug 2013 09:24:26 GMT
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