Support Analyst, IT Response Center
Location: Salt Lake City Utah
Description: Hexcel Corporation is employing Support Analyst, IT Response Center right now, this occupation will be placed in Utah. More details about this occupation opportunity kindly see the descriptions. With our strong investment in research and development, and culture of continuous improvement, Hexcel is the industry leader in the manufacturing of industrial fabrics and composite materi! als. Over 4,500 people work for Hexcel at various manufacturing sites, sales offices and R&T centers around the globe……we call them our “ Strength Within "
SUMMARY:
Hexcel is seeking an Analyst for IT Response Center to Support functional users of IT services, applications hardware and tools with timely and knowledgeable resolution of issues, in-the-moment training, documentation of recurring fixes and delivery of new or updated tools and equipment as needed. Participate in Response Centre projects and out-of-hours coverage as required.
ESSENTIAL DUTIES AND RESPONSIBILITIES ;
Record and resolve help desk queries either over the telephone or via remote control of the equipment within SLA targets.
Day to day monitoring and updating the Global Helpdesk system, including escalation of tickets where necessary to Senior Analysts, other IT teams and the IT Response Centre Manager as appropriate.
Ability to set-up and in! stall new PC hardware / software, using departmental procedure! s and standards.
Carry out daily plus monthly scheduled housekeeping activities, such as responsibility for the Network Server back up.
Carry out network administration duties such as adding and removing network user ids and email accounts in line with departmental procedures and standards.
Record hardware faults and liaise with third-party maintenance companies to assess whether repairs meet economic justification. Undertake routine hardware maintenance.
Liaise with Response Centre Analysts, including other Response Centre locations, to ensure effective coverage of regional/local issues and effective handoff of function user issues to other locations or staff members.
Deliver IT technology training through individual discussions, Live Meeting sessions and scheduled
KNOWLEDGE/SKILLS AND ABILITIES
Knowledge of PC hardware technology
Knowledge of upgrading PC hardware, including memory modules, hard-discs! , CD-ROMS, etc.
Knowledge of current MS Windows applications, server and workstation.
Knowledge and working experience of current MS Office product range.
Knowledge of PC network security issues, including virus protection and prevention.
Personable and effective communication skills, able to impart instructions clearly and concisely.
Ability to document routine fixes for publication in the IT knowledge base and training documents.
Effective, logical problem solving abilities, capable of using initiative to provide a solution to recurring problems.
Must have the ability to work effectively as part of a team.
Eligible candidate must be: U.S. citizen, U.S. national, a person lawfully admitted for permanent residence, a temporary resident under sections 210(a) or 245(A) of the Act, a person admitted in refugee status, a person granted asylum. Hexcel is a NYSE listed international producer of composi! te materials, reinforcements and structures serving commercial aerospac! e, space & defense, and various industrial markets. The company is a leader in the production of honeycombs, prepregs and other fiber reinforced matrix systems, woven and specialty reinforcements, carbon fibers and aircraft structures. Hexcel materials are used in thousands of products, making everyday life easier and safer for millions of people around the world. The lightweight, tailorable nature of our materials has helped transform numerous industries over the past 60 years by making products lighter, stronger and faster. We are the strength within many of today’s lightweight, high-performance products.
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to Hexcel Corporation.
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This occupation starts available on: Tue, 12 Mar 2013 01:07:04 GMT