Help Desk/Techncial Support
Location: Orem Utah
Description: TEKsystems is hiring Help Desk/Techncial Support right now, this career will be placed in Utah. For complete informations about this career opportunity please read the description below. Responsibilities:
Provides accurate and timely technical support to customers via telephone, email and chat. Manages support issues of a complex and technical nature with varying degrees of priority. Add! resses incidents within predetermined service levels, requiring the ability to multi-task and prioritize. Insures that needs of customers are met. Champions' customer concerns regarding possible product defects/design issues. Carries out projects as assigned and supports other team members in order to represent in a professional manner.
Must Haves:
Minimum one year + of customer service/help desk support experience in a call center environment
Software trouble shooting experience followed by hardware troubleshooting experience ? They wont rule out technical support engineers but have found people that have supported software are going to be their number one choice.
Must be able to learn quickly as the first 2 weeks is spent being trained on their software and how to support the users ? they have a family oriented approach internally as well as with their client base so want all people to be treated with this level of respect/caring
Great verb! al and written skills
Windows Operating Systems Knowledge ! ? having worked previously in a Windows environment ? Any Server 2003, Outlook, TCP/IP, etc. are great to have but not required.
Must be able to pass a criminal background check
Plusses:
If we can find French speaking candidates even without as much in depth technical support experience they will be very interested in hiring them.
Shifts: Starting as early as 6, 7, 8, 9 for nine hours with a one hour lunch
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to TEKsystems.
If you interested on this career just click on the Apply button, you will be redirected to the official website
This career starts available on: Fri, 27 Sep 2013 20:43:01 GMT