Technical Support Representative
Location: Magna Utah
Description: Alorica is currently seeking to employ Technical Support Representative right now, this occupation will be placed in Utah. Detailed specification about this occupation opportunity please read the description below. Join the Leader in the Call Center Business!
Trusted by leading Fortune 500 and government agency clients, Alorica is an innovator in outsourced Contact Management Solutio! ns for both the Business-to-Business (B2B) and Business-to-Consumer (B2C) sectors. Alorica offers a wide range of call center services designed to help you create, cultivate and maintain our customer’s precious assetâ€" their customer relationships.
Alorica is growing and recruiting enthusiastic, dedicated, outgoing professionals who are interested in a rewarding career.
This position reports to the team managers responsible for helping customers with
Troubleshooting problems, understanding warranties and policies, replacing products, setting up service appointments, and explaining repair procedures on products ranging from computers, printers, televisions, Mp3 players, and various other consumer electronics.
We at Alorica are proud to be part of a company which does great work while providing an enjoyable and supportive environment.
Employment is based on individual merit and qualifications. Employment opportunities are provid! ed without regard to race, color, sex, age, marital status, re! ligion, national origin, disability or veteran status.
D/V/F/M EOE
Qualifications
Qualifications
Incumbents in this position must meet the minimum qualifications of
Provide exceptional client experience by building rapport, active listening, understanding the client’s needs and providing appropriate solutions in a professional manner
Proficient to advanced computer skills in Microsoft and Mac, including Microsoft Office.
Cross training support may include other product categories; HT, DI, MP3, Mobile and Gaming
Must have attention to detail, knowledge of internet and search engines, and be able to establish customer rapport.
Preferred qualifications include extensive knowledge of all computer software systems, previous call center experience, built and maintained computers and experience with fixing a variety of electronics.
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If you were eligible to this occupation, please ema! il us your resume, with salary requirements and a resume to Alorica.
If you interested on this occupation just click on the Apply button, you will be redirected to the official website
This occupation starts available on: Mon, 21 Oct 2013 05:17:55 GMT