Technical Support Specialist II
Location: , Utah
Description: State of Utah is in need of Technical Support Specialist II right now, this job will be situated in Utah. Further informations about this job opportunity please give attention to these descriptions. Do you have an advanced level of expertise in troubleshooting to support AirWatch Mobile Device Management (MDM) and Microsoft Active Directory used by departments/agencies throughout the State of Utah? The Department of Technology Services (DTS) has an opening fo r you!
Primary Duties:
Provide support for approved mobile devices from the AirWatch console
Record information in Service Now (SN)
Maintain detailed documentation
Troubleshoot Microsoft Active Directory as it relates to AirWatch
The ideal candidate should have:
A high level of expertise and broad experience in, enterprise core services and advanced troubleshooting to support AirWatch Mobile Device Management (MDM). The TSS II must be available to fulfill on call rotation assignments.
The TSS II will work on a team of four system administrators under the direction of the enterprise products supervisor.
Typical Qualifications:
Communicate information and ideas clearly in writing; read and understand information presented in writing.
Familiar with spreadsheets to manage data for reporting and system updates.
Manage project assignments effectively with operational tasks to ensure successful completion.
Familiar with Active Directory and Utah Master Directory (UMD) to resolve problems with user profiles.
Develop and maintain a high level of customer satisfaction for supported agencies, campus desktop support, helpdesk and promote professional interactions with vendors.
Supplemental Information:
Employment contingent upon passing a drug screening and a background check.
Fulfill on call rotation assignment as requested.
Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
Work requires physical exertion. May require the ability to stand; walk over rough surfaces; bend, crouch, stoop, stretch, reach, lift moderately heavy items (up to 50 lbs.) in a recurring manner and/or for long periods of time.
- .
If you were eligible to this job, please send us your resume, wi th salary requirements and a resume to State of Utah.
Interested on this job, just click on the Apply button, you will be redirected to the official website
Apply Technical Support Specialist II Here
This job starts available on: Fri, 23 Feb 2018 20:03:49 GMT