IT Help Desk-Salt Lake City
Location: Salt Lake City, Utah
Description: The Leading Niche is currently interviewing IT Help Desk-Salt Lake City right now, this career will be located in Utah. For complete informations about this career opportunity please read the description below. Job Title: IT Help Desk
Location: Salt Lake City, UT
The Leading Niche is a global management consulting firm that offers strategic, operational and financial management consulting. With major clients both domestically and internationally, the Firm’s worldwide consultants specialize across a number of industries and functions. The Leading Niche prides itself on offering top-tier consulting services to clients while taking into consideration the nuances of cultural and regional dynamics.
Position essential skills:
Excellent communication and interpersonal skills
Good problem solving and analytical skills
Technical experience desired in:
Microsoft Windows Operating Systems
Microsoft Office
Network Connectivity
Print Services
E-Mail and Internet mail
Basic PC usage and troubleshooting
Ability and desire to build additional technical skills
Ability to interact effectively with others
Ability to follow instructions to produce desired results
Aptitude to multi-task workloads according to established priorities
Ability to remain calm and courteous in periods of stress
Ability to work with broad range of experience levels
Good administrative and organizational skills
Flexible and possesses a willingness to work overtime and work varying hours as required
Sample Daily Tasks:
Make themselves ready to take calls (or contacts)
Answer Calls per provided scripts
Answer calls in a professional manner to include managing tone and content of verbal context.
Follow scripts to identify caller’s issues/requests
Follow scripts to trouble shoot the callers issues/request
Properly complete an incident ticket and forward to the proper escalation partner
Additional specifications per Business lines:
Health agents: - Working knowledge of printers, VPN, and PC related peripherals (desirable)
- Familiarity with service desk metrics (desirable)
VACO agents: - Knowledge of TCP/IP and VPN (Desirable)
- .
If you were eligible to this career, please email us your resume, with salary requirements and a resume to The Leading Niche.
Interested on this career, just click on the Apply button, you will be redirected to the official website
Apply IT Help Desk-Salt Lake City Here
This career starts available on: Mon, 29 Jan 2018 08:30:01 GMT